Jiayu G5 Advanced 4.5 Inch Gorilla Glass Screen MTK6589T RAM 2GB Black

Questions on Jiayu G5 Advanced 4.5 Inch Gorilla Glass Screen MTK6589T RAM 2GB Black

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• From douglas at 8/19/15 9:04 AM
  • jiayu have a G5 and broke the glass and the touch functions no longer need original spare parts, already bought in aliexpress but they are all fake where can I buy?
  • Jiayu Mobile:
    Thank you for your mail.
    Sorry, but we do not support parts selling at present.
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• From Giustino Tobaldo at 6/19/15 10:02 AM
  • This is the Italian language? greetings Giustino
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5 support Italian language.
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• From snlm at 4/19/15 12:09 PM
  • My Telefon: JY-G5, Board V8, cpu mt6589, Android 4.21
    
    Dear Sir,
    is there any chance getting a new Android Version (4.4 or 5.x) ?
    
    
  • Jiayu Mobile:
    Thank you for your mail.
    We will release the latest firmware ROM on our website,please check our website.
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• From jose elves silva carvalho at 4/14/15 1:14 PM
  • good afternoon,
    I would like to buy a mobile phone of you, for this I wonder if the equipment comes with invoice and how funcionao technical assistance service if required?
    I look back to make the purchase.
    I live in Brazil, in the state of Rio Grande do Norte, in the city of Natal.
    Thank you.
  • Jiayu Mobile:
    Thank you for your mail.
    We are Jiayu online store and all our Jiayu Mobiles come with 12 months warranty.
    You can add to shopping cart and check the detailed shipping information.
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• From Maria at 3/18/15 2:06 AM
  • Hola, compre un Jiayu G5 hace unos 4 meses a china. Me da problemas para cargarlo, no se carga y lo he intentado con diferentes cargadores. No sé si es un problema de la batería o del teléfono. Qué hago?
  • Jiayu Mobile:
    Thank you for your mail.
    Can you tell us your order number? We will check it for you soon.
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• From ANGEL at 2/27/15 2:11 AM
  • Hi, i bought g 5s 1 month ago. Now the screen wrights safe mode and evrything is fog and with color problem . Do you have an answer? Thanks.
  • Jiayu Mobile:
    Thank you for your mail.
    Can you tell us your order number?We will check it for you soon.
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• From swaggu at 2/4/15 2:41 PM
  • Hello. I want to get jiayu g5s, how much is it?. And how will be the shipping to nigeria?
  • Jiayu Mobile:
    Thank you for your mail.
    Please check the price on our website,and we support shipping to Nigeria.
    
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• From Aris at 12/30/14 4:28 AM
  • Hi,
    I am from Greece and i have ordered and received the jiayu G5S. When i try to take photos with flash sometimes the phone reboots automatically.
    Do you know what causes this problem and if so, is there a way to fix it?
    Thank you
  • Jiayu Mobile:
    Thank you for your mail.
    You can update the flash from Google Play Store.
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• From Jeremy at 12/10/14 4:08 PM
  • Will this phone operate in the United States?? i would like to know, because i really like this phone. please message me back
  • Jiayu Mobile:
    Thank you for your mail.
    All our Jiayu Mobile Phone are unlocked Android Smart Phone,support GSM 900/1800MHz and WCDMA 900/2100MHz
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• From plasil at 11/25/14 5:28 AM
  • Hola. He recibido mi jiayu g5s ayer procedente de china, lo tuve cargando por la noche, esta mañan me desperte con un 33% de bateria. Por la mañana al enchufarlo el led indica que esta cargandose, pero la bateria se agotó poco a poco. No hay manera de que cargue, ni encendido ni apagado, he probado con otro cargador, hacer un har-reset.......nada. Alguna solucion?
  • Jiayu Mobile:
    Thank you for your mail.
    We will release Jiayu G5 Wall Charger port on our website.
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• From Hortas at 11/17/14 7:13 PM
  • when it will be available in stock?
    shipping to Spain?
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5 Phone are out of stock,please check the Octa Core Jiayu G5S Phone.
    http://www.jiayu-store.com/jiayu-g5-mtk6592-octa-core-4-5-inch-corning-gorilla-ips-screen-ram-2gb-android-smart-phone.html
    We support shipping to Spain.
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• From Igor at 11/11/14 4:37 AM
  • I have 2 problem with this phone:
    1. GPS doesn't work at all
    2. I can't take picture because every time I receive a notification:
    "There is not enough phone storage space.Please release some space or insert an SD card " .it also appear when I insert SD card.
    What do you recommend to do ?
  • Jiayu Mobile:
    Thank you for your mail.
    Please insert the SD card and please download the maps from Google Play Store.
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• From Max at 11/9/14 2:42 PM
  • I have the Jiayu G5s , my GPS works very bad , it's instantly lost a signal , what can I do to solve this issue, maybe some driver for GPS?
  • Jiayu Mobile:
    Thank you for your mail.
    Please download the maps from Google Play Store.
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• From Bassi at 11/5/14 6:15 PM
  • I have G5 with MTK6589T Can I upgrade to KitKat ?
  • Jiayu Mobile:
    Thank you for your mail.
    When we release the latest firmware ROM,we will update on our website.
  • Do you find this question helpful?  Yes   No
• From Nikos at 10/29/14 9:11 AM
  • Hello, i have a jiayu jy-g5s smartphone which is a great phone but when i try to use "facebook check in" it cannot locate my position! It does locate my position with "maps" though! Can you help me?
  • Jiayu Mobile:
    Thank you for your mail.
    Our engineer will check it for you soon,any question please tell us.
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• From george at 9/2/14 9:31 AM
  • im interested in buying the g5s but i have seen some problems with the touchscreen and the gps on several youtube videos
    does the g5 screen support 10 point touch and will there be a fix with the gps not working properly?
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5S phone support 5 pints touch and please download maps from Google Play Store.
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• From Judy at 9/1/14 2:36 AM
  • Hi,
    I have an USB problek with my G5S.
    If the phone turned on, it isn't recognised via USB port. It doesn't charging,doesn't connect to the pc.
    If the phone turned off,it's charging without any problem.
    When i got the phone,it was working good, but now it doesn't.
    I tried to reset the phone,USB debugging is active as well...
    Do you have an ideal? Thx!
    Judy
  • Jiayu Mobile:
    Thank you for your mail.
    When connec with Computer,please turn on your mobile as Mass USB Storage.
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• From Sander Vanwersch at 8/28/14 8:58 AM
  • I purchased this phone and looked at the specs from the andriod system app. It said ARMv7 Processor rev 2 (v7I). It gives only 2 cores ( BogoMIPS 3053.37 for core 0 and 1 ). I would like to know if this is a manufacturing fault.
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5S Phone CPU is Octa Core CPU and we will release the full specs on our website.
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• From Stefan at 8/25/14 7:24 PM
  • Hi!
    
    When will you release the KitKat 4.4 for the G5 Advanced?
    
    Since month now you talk about a release but nothing happen!
    
    For the G4s it's available, why not for the G5 series?
    
    Thanks for an informational answer
  • Jiayu Mobile:
    Thank you for your mail.
    We have update the firwmare ROM on our website,please update the firmware.
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• From Gabor at 8/12/14 4:57 AM
  • I'm a proud owner of a JY G5S octa core phone. Everything works well except the phone restarts itself 4-6 times a day. The worst thing when I talk with somebody and during the call, the telephone restarts and break the line.
    
    Please give me advice! What should I do?
    
    Thank You very much!
  • Jiayu Mobile:
    Thank you for your mail.
    Can you tell us your order number?We will check it for you soon
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• From Angelo Mattina at 6/10/14 6:30 AM
  • There is a problem with my smartphone. When I start charging the charging starts and every 15 seconds it disconnects and then reconnects and so on. Thank you for helping me it's boring.
  • Jiayu Mobile:
    Thank you for your mail.
    Please try choose Setting==>>Reset your tablet.
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• From alain at 6/6/14 8:21 AM
  • Bonjour,
    Peut-on espérer une mise à jour officielle qui permettrait de supporter WCDMA 900Mhz ?
    Merci
    Cordialment
  • Jiayu Mobile:
    Thank you for your mail.
    When we release the latest firmware ROM,we will update on our website.
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• From Laurent at 5/28/14 6:37 AM
  • I have a G5s, which is a great phone, but the gps is not working properlly. I've try to update the files, update the EPO. still, it doesn't work properly. It take ages to catch satelite. Do you plan any update to correct this bug ? regards
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5 Mobile Phone support GPS navigation and we will release the latest firmware on our website.
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• From atibor at 5/12/14 3:00 AM
  • What is the sar rating of the phone?
  • Jiayu Mobile:
    Thank you for your mail.
    We will release the full report for Jiayu G5 Phone on our website.
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• From aleksandr zhdanov at 4/22/14 8:08 AM
  • Здравствуйте.Сообщите мне по почте когда данный телефон будет на складе и по этой цене? Возможна сборка с батареей 3000mAh? спасибо
    
  • Jiayu Mobile:
    Thank you for your mail.
    Please check the 3000mAh battery here
    http://www.jiayu-store.com/original-3000mah-battery-back-cover-for-jiayu-g5.html
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• From pucsigabi at 4/14/14 4:46 AM
  • Hello,
    
    i would like to get an email, if this phone will be available on stock.
    Can you please give me some info about a possible dowloadable update, which contains additional languages? (mainly hungarian)
    
    Thanks in advance!
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5 Mobile Phone up to MTK6592 Octa Core Android Mobile,support multi language.
    http://www.jiayu-store.com/jiayu-g5-mtk6592-octa-core-4-5-inch-corning-gorilla-ips-screen-ram-2gb-android-smart-phone.html
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• From Emilio at 4/13/14 11:42 AM
  • Hello,
    the phones that are out of stock... will the stock be refilled?
    if yes, when ? ... can i sign up on some waiting list ?
    thank you!
  • Jiayu Mobile:
    Thank you for your mail.
    We will email you when we got Jiayu G5 Advanced version in stock.
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• From Fede at 4/3/14 6:32 AM
  • does it support 850/2100in 3g or just2100? is there any rom that let 850mhz work in 3g?
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5 Mobile Phone support WCDMA 2100MHz,
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• From Juan Carlos Torres at 4/2/14 5:48 AM
  • acabo de recibir mi jiayu g5 y no carga la bateria, no funciona, que puedo hacer?
    
  • Jiayu Mobile:
    Thank you for your mail.
    Please remove the Battery Screen Protector before using.
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• From Avinash Vyas at 4/2/14 5:34 AM
  • does jiayu g5 advanced have infrared sensor? i mean to use as tv remote
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5 Mobile Phone do not build in Infraed Sensor.
  • Do you find this question helpful?  Yes   No
• From Juan Carlos Torres at 3/31/14 3:53 AM
  • Hola yo vivo en España, y quisiera saber como poner este teléfono en español, y
    tenerlo a punto para poder operar con el en España, gracias.
  • Jiayu Mobile:
    Thank you for your mail.
    We support shipping to Spain and you will got your package in 5-7 days around.
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• From Ali Abbas at 3/31/14 12:53 AM
  • I want to order a case. But I want to color it was not accidental, but exclusively black. Is it possible?
  • Jiayu Mobile:
    Thank you for your mail.
    This Case come with Blue Color Leather case.
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• From Alex at 3/27/14 8:54 AM
  • Does the G5, full support in hebrow?
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5 Mobile Phone do not pre-installed with Hebrew Language.
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• From Avinash Vyas at 3/27/14 8:38 AM
  • does jiayu g5 advanced support infrared?
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5 Mobile Phone support Infrared.
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• From USAIN BOLT at 3/25/14 9:16 PM
  • Does this phone can use portable broadband device? How to connect? Thanks
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5 Mobile Phone come with 32GB Storage and you can connect with Computer.
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• From hendrikskes at 3/20/14 1:50 PM
  • Hallo
    Ik krijg mijn scherm van mijn gsm g5 niet meer ontgrendeld. Hoe moet ik dit oplossen?
  • Jiayu Mobile:
    Thank you for your mail.
    Please choose Setting==>>Reset your phone.
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• From ANDREAS at 3/20/14 1:13 AM
  • I want one. 'Please let me know as soon as it's available
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5 Phone is in stock and ready to send,you will got your package in 3-5 business days by Express.
  • Do you find this question helpful?  Yes   No
• From Anton Paunov at 3/19/14 7:02 PM
  • Hello. I have the back upper glas broken. How can I rosolvit this estetic big problem :) Thanks
  • Jiayu Mobile:
    Thank you for your mail.
    We will release Jiayu G5 Screen on our website.
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• From Terence Tseng at 3/19/14 12:02 AM
  • Hello
    
    RE: JIAYU G5 PHONE - BLACK
    
    I would like to buy the following accessories for my Jiayu G5 Phone _ Black:
    
    Stylus - 1 pc
    
    Screen Protector - 1 pc
    
    Leather Case Blue - 1 pc
    
    I will appreciate if you would let me know the price together with shippinbg cost. Please also advisemode of payment to you. Thank you.
    
    Terence Tseng
  • Jiayu Mobile:
    Thank you for your mail.
    We will release the accessories on our website.
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• From Coiso at 3/18/14 4:01 AM
  • Hi
    
    I had read somewhere in your answers that you will print the package value under 50 USD. But my question is if you provide me a sales comprovative with the same, because my country's customhouse will ask me for the invoice of the buy to prove that value!
    
    Thanks
  • Jiayu Mobile:
    Thank you for your mail.
    Yes,we will print your package value under 50USD.
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• From Lawson at 3/18/14 12:23 AM
  • Does this have a 5 point touch panel?
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5 Mobile Phone support 5 points touch.
  • Do you find this question helpful?  Yes   No
• From APS at 3/17/14 12:35 PM
  • Hello. I have G5 Jiayu Advanced Black version.
    I would like to know if you have glass, it has fallen to the floor and I have broken the back upper glass where is the camera. I can send photo. Can you send me this parts to Spain. Thanks
  • Jiayu Mobile:
    Thank you for your mail.
    We will release Jiayu G5 parts on our website.
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• From david at 3/17/14 9:58 AM
  • what is the differences between g5 advance and g5 quad core?, and if you have in stock g5 advance in white color?
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5 Mobile Phone have Full Black Cover and Siliver Cover and now we do not have White Color Jiayu G5 Phone in stock.
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• From Rebeca Cenamor at 3/17/14 9:22 AM
  • Hello,
    
    Do you know when exactly is going to be released the G5 version with the octa core processor at 1.7 GHz?
    
    I want to change my Jiayu G2 for a new one, but I want to wait until that one is released.
    
    Thank you very much.
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5 Octa Core will be in stock next month,when we got in stock,we will release on our website.
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• From Pine at 3/15/14 1:48 AM
  • Hello,
    
    Will you release model G5S (with MT6592 1.7Ghz octo-core)?
    
    Thanks
  • Jiayu Mobile:
    Thank you for your mail.
    When we got the latest Jiayu G5 MTK6592 Phone in stock,we will release on our website.
  • Do you find this question helpful?  Yes   No
• From Eycki at 3/13/14 8:37 AM
  • If the black version of the G5 has a full black battery cover, then why all the pictures shows it has a silver cover? Please don't mislead and show wrong information in the pictures advertised. You have no picture at all showing us the black battery cover.
  • Jiayu Mobile:
    Thank you for your mail.
    We will update the picture on our website.
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• From John at 3/12/14 7:54 AM
  • Does the G5 advanced has a black (full black) or silver battery cover?
    Many thanks in advance,
    John
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5 Phone come with Full Black Cover.
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• From Ali YİĞİT at 3/11/14 7:39 PM
  • i want to buy two pieces of g5 advanced edition but your system dont accept
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5 Mobile Phone is in stock and ready to send,we support worldwide shipping.
  • Do you find this question helpful?  Yes   No
• From Angelo Mattina at 3/7/14 8:42 AM
  • Hello I live in Belgium and GPS does not locate me. What can I do?
  • Jiayu Mobile:
    Thank you for your mail.
    Please connect your WIFI and Choose Setting==>>GPS location.
  • Do you find this question helpful?  Yes   No
• From Angelo Mattina at 3/7/14 8:41 AM
  • Hello I live in Belgium and GPS does not locate me. What can I do?
  • Jiayu Mobile:
    Thank you for your mail.
    Please choose Setting==>>Local GPS navigation.
  • Do you find this question helpful?  Yes   No

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