Jiayu G5S MTK6592 Octa Core 4.5 Inch Corning Gorilla IPS Screen RAM 2GB Android Smart Phone

Questions on Jiayu G5S MTK6592 Octa Core 4.5 Inch Corning Gorilla IPS Screen RAM 2GB Android Smart Phone

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• From Christian Burocchi at 3/26/15 8:42 AM
  • How do I buy this product?? It says out of stock but then it says that the black version, the one im interested in, is available, but how do I do the purchase if the button to click "buy" is not there?? I even contacted you by email but I didn't get any answer! Help.
  • Jiayu Mobile:
    Thank you for your mail.
    We have Jjiayu G5S white Color version in stock and ready to send.
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• From Kamil at 3/26/15 1:34 AM
  • When this phone will be in stock again?
  • Jiayu Mobile:
    Thank you for your mail.
    When we support Jiayu G5S Phone in stock,we will email you.
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• From Ironyx at 3/25/15 12:57 PM
  • Hello,
    
    Black Jiayu G5S out of stock ? Do you think it's possible to order one soon?
    
    Thanks.
  • Jiayu Mobile:
    Thank you for your mail.
    We will support order service soon.
  • Do you find this question helpful?  Yes   No
• From krio at 3/25/15 5:08 AM
  • Can I use that microSD card with Jiayu G5S 2/16?
    
    Kingston MicroSDXC SDCA10/64GB Class 10 UHS-1
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5S Phone support up to 32GB TF card.
  • Do you find this question helpful?  Yes   No
• From Jaroslav Klockov at 3/19/15 3:22 AM
  • Is is possible to order black jiayu g5s with silver back cover?
  • Jiayu Mobile:
    Thank you for your mail.
    We have Jiayu G5S Black and White Color version in stock and ready to send.
  • Do you find this question helpful?  Yes   No
• From Narasimha Reddy Kalvapalli at 3/17/15 9:11 AM
  • Dear sir,
    I am an indian . May i buy your products in online ? If it is possible to buy .. please tell me the process to buy..
  • Jiayu Mobile:
    Thank you for your mail.
    We are Jiayu Mobile Phone online store,we support shipping to India and you will got your package in 3-5 business days by Express.
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• From karlito at 3/16/15 4:38 AM
  • Hello,
    I still dont get answer how to fix my g5s.
    Awaiting for responce.
  • Jiayu Mobile:
    Thank you for your mail.
    Any question please tell us.
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• From karlito at 3/12/15 2:12 AM
  • Hello,
    
    My Shipment #100002547 for Order #10500006871
    
    Thanks for helping.
  • Jiayu Mobile:
    Thank you for your mail.
    We have update the tracking number for you,please check your mail with tracking number.
  • Do you find this question helpful?  Yes   No
• From karlito at 3/10/15 7:15 AM
  • Hi,
    i have problems with my g5s,
    1 then i press letter r and d it not working
    2 display in some spots as well not responding.
    
    Awaiting for your soonest responce.
  • Jiayu Mobile:
    Thank you for your mail.
    Can you tell us your order number?We will contact you soon.
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• From Rich Ard at 3/4/15 8:33 AM
  • Hello,
    im asking about the G5S in Silver /White.
    Will it be available in the next weeks?
    
    Shipping to Germany will be also 12 USD?
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5S Black Color version is in stock and ready to send,the White Color version will take more few days.
    The shipping cost to Germany is 12.4USD.
  • Do you find this question helpful?  Yes   No
• From karlito at 3/4/15 6:51 AM
  • Hello,
    Smth wrong with my g5s . Then im texting sms the letter D and R is not working .
    Awaiting for responce.
  • Jiayu Mobile:
    Thank you for your mail.
    Please try reset your phone.
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• From Samuel at 2/28/15 8:18 PM
  • can you shipping to Tegal, Indonesia ?
    how much the price of shipping costs to Indonesia ?
    support Bahasa Indonesia ?
    
    Thank you
  • Jiayu Mobile:
    Thank you for your mail.
    We support shipping to Indonesia and the shipping cost is 12.4USD,Jiayu S3 Phone support working in Indonesia.
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• From André at 2/28/15 2:44 AM
  • I'm interested in buying the G5S! Is it possible to update the phone to Android 4.4 before the phone is sent to me?
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5S Phone support up to Android Kitkat.
  • Do you find this question helpful?  Yes   No
• From Dimitris at 2/28/15 12:18 AM
  • Hi Jiayu
    
    I’m interesting to buy this phone
    
    http://www.jiayu-store.com/media/catalog/product/cache/1/image/9df78eab33525d08d6e5fb8d27136e95/j/i/jiayu_g5_mtk6592_octa_core_0.jpg
    
    
    please can you tell me
    
    1. Can you change the battery from 2000mah to 3000mah and what is the finally cost ?
    2. This phone support Greek ?
    3. How much is the shipping cost to Greece, and how many days to come ?
    
    Thank you very much
    
    Dimitris
    
  • Jiayu Mobile:
    Thank you for your mail.
    We will release the full specs on our website,please check our website.
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• From Robert at 2/27/15 2:36 PM
  • Hello,
    I would like to know, if G5S is pre-rooted and if Google Play Store is pre-installed. How much are shipping costs to Germany? Is this DHL shipping?
    Thanks in advance.
    Yours
    Robert
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5S phone pre-isntalled with Google Play Store and support rooted.
    The shipping cost to Germany is 12.4USD.
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• From Emi at 2/27/15 9:10 AM
  • Hi,
    I wonder if there is a possibility to change 2000mAh battery to 3000mAh battery in this JIAYU G5S model?
    
    Thank you.
  • Jiayu Mobile:
    Thank you for your mail.
    For Jiayu G5S 3000mAh battery,please check it here
    http://www.jiayu-store.com/original-3000mah-battery-back-cover-for-jiayu-g5.html
  • Do you find this question helpful?  Yes   No
• From Marko Brkic at 2/26/15 10:09 PM
  • I buy the Jiayu G5s 25 mars. 25.03.2015
    When will i get it shipped to sweden. with DHL.
    thx
    regards
    Marko B
  • Jiayu Mobile:
    Thank you for your mail.
    We will update the tracking number for you in one business days,please check your mail with tracking number.
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• From Samuel at 2/26/15 2:46 PM
  • How long shipping to Indonesia
  • Jiayu Mobile:
    Thank you for your mail.
    You will got your package in 3-5 business days by Express.
  • Do you find this question helpful?  Yes   No
• From Marko Brkic at 2/26/15 2:40 PM
  • My name is Marko Brkic and I live in Sweden.
    I am writing to you because I am interested in becoming an exclusive distributor for youre products, for the territory of Sweden ( Danmark, Norway ). With this mail, I would like that we begin a cooperation and I would appreciate to get some answers.
    
    - Is it possible to become an exclusive distributor of Jiayu products for the Skandinavia countries ?
    - What are the conditions to become your distributor?
    - Please explain me how you do support your distributors in the marketing sense – do you provide marketing material, brochures, web content, marketing budget, or anything else to support the marketing of your distributors?
    - Please let me know your payment terms, credit conditions... when I'm buying your products
    - your warranty conditions, to understand your RMA procedure and how you handle refund, replacement and repair during the warranty period
    - Do you offer any education regarding your products
    
    Also,the business case of our cooperation, I would appreciate to receive the full price list of your products with distributors prices etc.
    
    Best regards and looking forward to talk with you.
    
    Marko Brkic
    
  • Jiayu Mobile:
    Thank you for your mail.
    Our sale service will contact you soon.
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• From Alonso at 2/26/15 1:50 AM
  • I want to know if Android lollipop will be released for jiayu g5s.
  • Jiayu Mobile:
    Thank you for your mail.
    When we got the latest firmware ROM,we will update on our website.
  • Do you find this question helpful?  Yes   No
• From Ridwanto at 2/26/15 1:46 AM
  • hi, i am Ridwanto from Indonesia, i have jiayu G5S, i bought it froom ebay, but after 5 months my phone cannot be charged and dead. i try to plug in to pc, there is no detection. so can i claim guarantee?
  • Jiayu Mobile:
    Thank you for your mail.
    Can you tell us your order number?We will check it for you soon.
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• From Niaz Muhammad at 2/26/15 1:41 AM
  • Please I wanna talk to your customer service . Do you have any Skype id for contact , and also do you have dealer in Pakistan if than please give me contact and address.THANKS
    
  • Jiayu Mobile:
    Thank you for your mail.
    We do not have reseller in Pakistan ,any question please email us.
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• From Venkatesh santhanam at 2/26/15 1:40 AM
  • Do you ship to india... how do i place an order... when i try to it says shipping not possible and is asking me to change shipping address pl provide a solution
  • Jiayu Mobile:
    Thank you for your mail.
    We support shipping to India and the shipping csot is 12.4USD.
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• From Tim Kapiankou at 2/26/15 1:39 AM
  • Can I get information on where exactly is a GSM antenna in Jiayu G5s ? and do you sell replacement parts?
    Thanks
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5S phone support GSM 900/1800MHz
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• From Jose Luis at 2/26/15 1:21 AM
  • Hello jiayu g5s ship to Ukraine country delivery is free ?
  • Jiayu Mobile:
    Thank you for your mail.
    We support shipping to Ukranie and the shipping cost is 12.4USD.
  • Do you find this question helpful?  Yes   No
• From Piotr Grabowski at 2/26/15 12:12 AM
  • Hello, do you support shipment to Poland? If so, what is the shipment price for jiayu g5s?
    Is it possible to send the package as a gift to avoid customs fees?
    Thanks in advance.
  • Jiayu Mobile:
    Thank you for your mail.
    We support shipping to Poland is and the shipping cost is 12.4USD,we will print your package value under 50USD as a gift.
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• From Fabio at 2/26/15 12:11 AM
  • Hi, I have a Jiayu G5S bought about Speed Computer ( German).
    I would like to update to KIT-KAT and to solve the problem about Fotocamera
    http://www.ejiayu.com/en/News-92.html
    but I don't know the right procedure to do it bacause I don't see an axplanation en english
    Could you send me a right procedure to do it en english
    Thank in advance
  • Jiayu Mobile:
    Thank you for your mail.
    Can you tell us your order number?We will contact you soon.
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• From Thiago Lubiana Forrequi at 2/25/15 11:06 PM
  • I have an Jiayu G5S. When Jiayu update the system to Android kitkat? It's time, no?
    Thanks.
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5S phone support up to Android Kitkat.
  • Do you find this question helpful?  Yes   No
• From Daniel at 2/25/15 10:54 PM
  • I bought Your product Jiayu G5S cell phone with android few months ago but it runs android 4.2. is there posibility to upgrade this cell phone to newer android 4.4.4 or the newest Android 5.0 ? thank you for response
  • Jiayu Mobile:
    Thank you for your mail.
    We will email the firmware ROM to you,please try update the firmware.
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• From Jurgita at 2/25/15 10:37 PM
  • hello, i just want to ask you, did you post jiayu g5s to Lithuania?
  • Jiayu Mobile:
    Thank you for your mail.
    We are Jiayu Mobile Phone online store,we support worldwide shipping.We support shipping to Lithuania.
  • Do you find this question helpful?  Yes   No
• From Roberto at 2/25/15 10:22 PM
  • I broke the glass screen model G5S+ 5" , I need a new screen
    can you give this spare white?
    Thanks
  • Jiayu Mobile:
    Thank you for your mail.
    Our Jiayu Mobile Phone do not release Jiayu G5S+ Phone.
  • Do you find this question helpful?  Yes   No
• From Robbert at 2/25/15 9:57 PM
  • I'm experiencing problems with my data connection (wifi and 3G) on my 1 mond old G5S. It connects but doesn't let any data through.
    Do you think thi problem can be fixed with a firmware upgrade? I'm now on Android 4.4.2.
    If that is not an option, please let me know how I can fix this. What is the procedure for repairing it under warranty?
  • Jiayu Mobile:
    Thank you for your mail.
    We will mail the firmware ROM to you,please try update the firmware.
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• From darijan at 2/25/15 9:33 PM
  • From where are you shipping the product if it is bought from this page?
  • Jiayu Mobile:
    Thank you for your mail.
    We will send your package directly from our Jiayu Factory.
  • Do you find this question helpful?  Yes   No
• From khlif zied at 2/25/15 9:32 PM
  • Hello, When i order jiayu g5s from you , could you write low value on invoice and send as a gift ? and how much shiping cost to Tunisie ?
    
  • Jiayu Mobile:
    Thank you for your mail.
    We will print your package value under 50USD and the shipping cost to Tunisie is 12.4USD.
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• From Luis Perez at 2/25/15 9:21 PM
  • I bought a jiayu g5s and gets freeze when charging, I tried factory reset but it doesn′t work. Can you send me the new firmware that fix this problem?
    Thanks
  • Jiayu Mobile:
    Thank you for your mail.
    Please try reset your phone,we will release the firmware ROM to you.
  • Do you find this question helpful?  Yes   No
• From Ivan at 2/25/15 9:17 PM
  • Querido vendedor el Jiayu g5s es posible que lo compre, pero quisiera saber primero si lo pueden enviar con una funda flip case, una batería extra y actualizado a android 5.0 o saber si se actualizara automáticamente en un futuro.
    Gracias y un saludo.
    
  • Jiayu Mobile:
    Thank you for your mail.
    When we release the firmware ROM,we will update on our website.
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• From Dimitris Laliotis at 2/25/15 7:49 PM
  • where can i find the new update android 4.4.2 (my version 4.2.2). I have jiayu g5s
  • Jiayu Mobile:
    Thank you for your mail.
    We will update the firmware ROM on our website,please update the firmware.
  • Do you find this question helpful?  Yes   No
• From Ivan at 2/25/15 7:37 PM
  • Hi! Can I order rear camera for G5s from you? Will you ship to Ukraine? Thanks
  • Jiayu Mobile:
    Thank you for your mail.
    We support shipping to Ukrine,can you take some pictures for us?We will check it for you soon.
  • Do you find this question helpful?  Yes   No
• From Enrique González at 2/25/15 7:34 PM
  • Buenas tardes. Quiero comprar el teléfono G5S en blanco y pone que está agotado cuando tengan manden un Email para pedir el teléfono, un protector de pantalla, una funda de siliona y una funda de cuero. Quisiera saber si hay coste de embio.
    SALUDOS.
  • Jiayu Mobile:
    Thank you for your mail.
    We will update on our website,please check our products.
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• From Sabrina zucchi at 2/25/15 6:57 PM
  • Esiste un centro di assistenza in Italia grazie?
  • Jiayu Mobile:
    Thank you for your mail.
    We do not have reseller in Italy,any question please tell us.
  • Do you find this question helpful?  Yes   No
• From Oakes Harrison at 2/25/15 6:01 PM
  • Hey I would like to know what your return policy is? Cannot find it on the website thanks
  • Jiayu Mobile:
    Thank you for your mail.
    We will update on our website.Any question please tell us.
  • Do you find this question helpful?  Yes   No
• From Christianna at 2/25/15 6:00 PM
  • Hello, I would like to buy a Jiayu G5S from you and I would like to know if the greek language is included (and if not if you can do this for me) and if you can declare $70 so that I will not pay a lot of taxes because I am in Germany.
    Please let me know.
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5S Phone support Greek Language.We will print your package value under 40USD and you will got your package in 3-5 business days by Express.
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• From alex at 2/25/15 11:31 AM
  • Please help. a jiayu g5s. ROM 4.4 refreshing the touch screen unusable. The upper part is beneath and the lower part is above. Is now frimware what solves the problem?
  • Jiayu Mobile:
    Thank you for your mail.
    We will release the firmware update guide on our website.
  • Do you find this question helpful?  Yes   No
• From Casbe Allen at 2/25/15 12:40 AM
  • Let me know when Jiayu G5S Mobile Phone white version comes available
  • Jiayu Mobile:
    Thank you for your mail.
    We will email you when we got Jiayu G5S White Color version in stock.
  • Do you find this question helpful?  Yes   No
• From Andrea at 2/25/15 12:03 AM
  • Is it possible for you, to declare the parcel as 'gift' with lower value to help me reduce the import tariff? Thank you in advance for your helpful answer!
  • Jiayu Mobile:
    Thank you for your mail.
    We will print your package value under 50USD as a gift.
  • Do you find this question helpful?  Yes   No
• From Andrea Guarino at 2/25/15 12:00 AM
  • Is the black version in stock at the moment?
    Is the Google Play Store really preinstalled?
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu S3 Mobile Phone is in stock and ready to send,support Google Play Store.
    http://www.igadgetnews.com/2015/03/06/jiayu-s3-google-service-installation/
  • Do you find this question helpful?  Yes   No
• From Michael at 2/24/15 11:58 PM
  • Is the device rooted already?
    Is the bootloader unlocked?
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G5S phone support rooted.
  • Do you find this question helpful?  Yes   No
• From Kiss István at 2/24/15 10:43 PM
  • Please help. a jiayu g5s. ROM 4.4 refreshing the touch screen unusable. The upper part is beneath and the lower part is above. Is now frimware what solves the problem?
  • Jiayu Mobile:
    Thank you for your mail.
    We will release the firmware ROM on our website,please check our website.
  • Do you find this question helpful?  Yes   No
• From Alex at 2/24/15 1:28 PM
  • Please help. a jiayu g5s. ROM 4.4 refreshing the touch screen unusable. The upper part is beneath and the lower part is above. Is now frimware what solves the problem?
    pictures: http://kepfeltoltes.hu/150220/304566Screenshot20141202010204_www.kepfeltoltes.hu_.jpg
    
    
    http://kepfeltoltes.hu/150220/399576Screenshot20141202010211_www.kepfeltoltes.hu_.jpg
  • Jiayu Mobile:
    Thank you for your mail.
    Can you tell us your order number?We will check it for you soon.
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• From Valentina Nedeljko at 2/23/15 10:05 AM
  • I send the message before - and I noticed that I actually cannot reach any internet.. neither wifi neither gps.. nothing
  • Jiayu Mobile:
    Thank you for your mail.
    Can you tell us your order number?We will contact you soon.
  • Do you find this question helpful?  Yes   No

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