Jiayu G4 MTK6589 Quad Core 4.7 Inch Corning Gorilla Glass Screen Android 4.2 Smart Phone

Questions on Jiayu G4 MTK6589 Quad Core 4.7 Inch Corning Gorilla Glass Screen Android 4.2 Smart Phone

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• From Manday at 12/12/14 2:38 AM
  • Hi,
    
    Currently I am facing problem of signal drop even with new rom released in Nov-4.(4.4.2 20141113-154404). Can you pl. guide me how to correct it?
    
    Thanks.
    
    Manday
  • Jiayu Mobile:
    Thank you for your mail.
    Can you tell us your order?We will contact you soon.
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• From gus at 11/14/14 3:25 AM
  • Is there a manual i english?
  • Jiayu Mobile:
    Thank you for your mail.
    We will release Jiayu Mobile Phone English Manual on our website.
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• From moses at 9/14/14 6:17 AM
  • how do you do the hard restart because my screen stop working and im trying but i do not know how to do the hard restart please replay asap also it drop it yesterday thats why???
  • Jiayu Mobile:
    Thank you for your mail.
    Please choose Setting==>>Reset your phone.
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• From frantisek slapak at 8/16/14 1:06 AM
  • Hi,
    
    I dropped the phone and screen is completely broken and doesnt work at all, could you tell mehow much is new screen and where could I order it?
    
    Thanks.
  • Jiayu Mobile:
    Thank you for your mail.
    Can you tell us the LCD Screen or the Glass Touch Screen?
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• From maximiliano at 8/10/14 7:16 AM
  • Hi in one answer you say that the phone works in 850/2100mhz 3g, but in other question you answer that the phone only support 2100mhz.. please can you tell me really what 3g freq supports? Thanks.
  • Jiayu Mobile:
    Thank you for your mail.
    We will update the full specs on our website.
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• From Royce at 8/7/14 9:33 AM
  • Hi.....lovely phone you guys made, BUT my G4 ONLY collects "pictures, music & PDF" files via Bluetooth unless I use flash share in order to receive other file formats.....WHY? :(
  • Jiayu Mobile:
    Thank you for your mail.
    Please download PDF reader from Google Play Store.
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• From ajterpstra at 6/9/14 3:40 AM
  • Hi,
    
    I got the same problem as pepex,
    Can you help me with that.
  • Jiayu Mobile:
    Thank you for your mail.
    We are testing the latest firmware ROM and we will update on our websit.
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• From Deivison Coutto at 5/27/14 4:59 PM
  • Jiayu Good Night! I thank you for your attention once again!
    I was wondering if there is Jiayu MTK6589 g4 model in which stock and colors available! : D
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G4 MTK6589 Quad Core up to MTK6592 Octa Core Jiayu G4S Mobile.
    Please check it here
    http://www.jiayu-store.com/jiayu-g4-mtk6592-octa-core-4-7-inch-ips-screen-dual-camera-android-smart-phone.html
  • Do you find this question helpful?  Yes   No
• From Deivison Coutto at 5/27/14 4:59 AM
  • Good Morning Jiayu!
    I wanted to know if you have this model (Jiayu G4 MTK6589) in stock and what the colors in this model.
    Thanks for listening!
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G4 Quad Core up to Jiayu G4S MTK6592 Octa Core,please check the latest version.
    http://www.jiayu-store.com/jiayu-g4-mtk6592-octa-core-4-7-inch-ips-screen-dual-camera-android-smart-phone.html
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• From Deivison Coutto at 5/26/14 8:00 PM
  • Good Night!
    I was wondering if there is stock model Jiauy G4 and what colors available. Thank you for your attention.
  • Jiayu Mobile:
    Thank you for your mail.
    Jiyau G4 Mobile Phone up to MTK6592 Octa Core Jiayu G4S Mobile.
    We have Jiayu G4S MTK6592 Octa Core Mobile Phone in stock and ready to send.
  • Do you find this question helpful?  Yes   No
• From Dinesh at 5/23/14 11:22 PM
  • hi,
    I m Dinesh from Sri Lanka. How much is the shipping cost to send this mobile phone to my country?
  • Jiayu Mobile:
    Thank you for your mail.
    The shipping cost to Sri Lanka is 12.4USD,you will got your package in 3-5 business days around.
  • Do you find this question helpful?  Yes   No
• From pepex at 5/21/14 10:22 PM
  • Hi i bought a JIAYU G4L (1.5GHZ thin battery 1850) the phone is really nice everything ok except sim signal, mobile network connection always dropped randomly my other phones connection is good, but my G4 lost it many times randomly plz. give me the solution.
    
    THX in advance Peter from Hungary
  • Jiayu Mobile:
    Thank you for your mail.
    Our engineer will contact you soon,maybe you need update the firmware.
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• From Deivison Coutto at 5/19/14 8:53 AM
  • Good morning! I was wondering if you guys do delivery in Brazil, as is charged for shipping and if I can pay with Real, it's my national currency.
    Thank you, Jiayu!...
  • Jiayu Mobile:
    Thank you for your mail.
    We support shipping to Brazil and the shipping cost is 12.4USD.
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• From bes at 5/13/14 1:17 AM
  • Hello!
    
    I have the latest official rom (december), good signal. But few times a week, signal drops out (no data connection), only thing is that I remove battery and placed together, then in seconds get data signal. I was buy new sim card, but signal still drops out...Please for solution! (this appear in all ROM, I use roaming, when is no data signal from my operater)
    
    Bes
  • Jiayu Mobile:
    Thank you for your mail.
    We will release the latest firmware ROM on our website.
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• From Dimi at 5/4/14 12:54 AM
  • Since yesterday I've a little(?) prob with my G4 advanced. After I put my 2 pincodes in my phone asks a Securitycode or -word and that I don't know. Can you send me that standard code plzz so I can use the phone again plzz and ASAP cause I'm a Account Manager and even during the weekends I often get calls from a customer but now I can't get in my phone since yesterday morning!!!
    Hopefully waiting for a quick solution I'm thanking you in advanst!!
    
    PS: I'm from Belgium so if it's possible a dutch explination plzzz
    but for the rest I used allready several smartphones and I 've to say that I for the rest very pleased with my phone, it's one of the bests I bought!!!
  • Jiayu Mobile:
    Thank you for your mail.
    Our after sale service will contact you soon.
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• From Alam at 4/14/14 5:32 AM
  • Will my Reliance CDMA card work in this phone? If not, could u please suggest a model?
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G4 Mobile Phone support WCDMA 850/2100MHz.
  • Do you find this question helpful?  Yes   No
• From Tauan Badarane at 4/2/14 1:31 PM
  • Hello,
    How are you doing?
    I just received My Jiayu, however I've put it to recharge has been now over 2 hours and it's still not switching on...
    Is there anything you advise me to do?
    
  • Jiayu Mobile:
    Thank you for your mail.
    Please remove the screen protector for Jiayu Mobile Battery.
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• From dosji at 3/31/14 5:25 AM
  • Hallo,
    is there Czech language on JIayu G4 phone?
    Many thanks
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G4 Mobile phone do not pre-installed with Czech language.
  • Do you find this question helpful?  Yes   No
• From abdou at 3/31/14 12:52 AM
  • hi,
    
    pls i want to know how long the battery can stay ?? how many hours ??
    
    because i want to buy one soon ..
    
    thx
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G4 Mobile Phone come with 3000mAh battery and support 4-5hours Phone Calling.
  • Do you find this question helpful?  Yes   No
• From rodrigo at 3/30/14 8:12 PM
  • Hi, how can it conect to hdmi ? the Jiayu G4 Phone Features says " HDMI : support "
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G4 Phone do not support HDMI output.
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• From Yves at 3/25/14 9:09 PM
  • Hello.
    
    Is the Black JIAYU G4 Leather Case definitively out of stock or can I wait few weeks to order 1 or 2 ?
    
    Thanks. Yves from France.
  • Jiayu Mobile:
    Thank you for your mail.
    We will release Jiayu G4 Black Color Case on our website.
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• From John Roland Salinas at 3/20/14 5:04 AM
  • Do you think there will be import duty if I ask you to ship in the philippines?
  • Jiayu Mobile:
    Thank you for your mail.
    We support shipping to Philippines,we will print your package value under 50USD,but we are not sure about your local customs.
  • Do you find this question helpful?  Yes   No
• From Nadav at 3/20/14 12:50 AM
  • I wonder if the phone with such resolution will be a fair bit of hardware.
    
    What is the average length of the battery?
    
    how long it takes the ship to Spain?
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G4 Mobile Phone come with 3000mAh battery and you will got your package in 3-5 business days around by Express.
  • Do you find this question helpful?  Yes   No
• From Michal Gregovský at 3/7/14 7:43 PM
  • Hello,
    
    we should be interested in a cooperation with you regarding exclusive representation in the Czech Republic ( Slovakia). We are company which is specialized in tablets and accessories and we provide service of tablets and phone.
    
    In case of interest, what would be the conditions for cooperation?
    
    Please, let us know, if you are interested in.
  • Jiayu Mobile:
    Thank you for your mail.
    Our sale service will contact you soon.
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• From Zdravko Kucan at 3/7/14 7:42 PM
  • Dear sirs
    What differences between GT4 Advanced and G4 Advanced Phone.
    What cost shipping to Croatia
    Best regards Zdravko
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G4T and Jiayu G4 Advanced version are the same products.
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• From Jeroen Losekoot at 3/5/14 10:10 PM
  • Hi, my daughter dropped the phone and the screen glass broke. How much is a new screen glass of the Jiayu G4T Advanced White ?
    
    OS: Android 4.2 (Jelly Bean)
    CPU: MTK6589T Quad Core 1.5GHZ
    GPU: PowerVR SGX 544MP
    RAM 2GB,DDR3
    ROM 32GB
    
    Thank you.
  • Jiayu Mobile:
    Thank you for your mail.
    Our after sale service will contact you soon.
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• From z at 2/19/14 10:46 PM
  • Hi,
    
    Do you have Hungarian language installed on g4t ?
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G4 Phone do not pre-installed with Hungarian language.
  • Do you find this question helpful?  Yes   No
• From Dániel at 2/19/14 1:01 AM
  • Hi,
    I am considering to buy this phone. In a product reveiw (test) I read that the 3 Android command buttons on the bottom of the phone (i.e the 3 touch buttons under the screen) have no led lights behind in the first series produced by the factory.
    My question: the above G4 model has the above deficiency or it is the already fixed models (ie. with working led lights)?
    
  • Jiayu Mobile:
    Thank you for your mail.
    We will release the fully test on our website.
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• From Samuel at 2/18/14 5:21 AM
  • I wonder if it has the choice of language in Portuguese and I have to pay the bank slip ?
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G4 Phone pre-installed with Portuguese Language and we support Paypal and Bank Transfer.
  • Do you find this question helpful?  Yes   No
• From Odebunmi tayo at 2/17/14 8:50 AM
  • Can i get it in Nigeria and how much is the shipment, and how soon is it gonna be delivered
  • Jiayu Mobile:
    Thank you for your mail.
    We support shipping to Niugeria and you will got your package in 3-5 business days by Express.
  • Do you find this question helpful?  Yes   No
• From joseph. at 2/11/14 4:03 AM
  • am really in need of this phone. does jiayu have any brach in nigeria, if yes pls send me the locations via my email. thanks.
  • Jiayu Mobile:
    Thank you for your mail.
    We do not have reseller in Nigeria.
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• From Dimitris at 2/9/14 5:20 AM
  • Hello!
    I didn't get it right: is the G4 Advanced available with Greek menu & language or not? I found two answers that said the opposite things!
    
    Thanks!
  • Jiayu Mobile:
    Thank you for your mail.
    This is the firmware,please update to the latest firmware.
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• From edgar javier vega condoy at 2/7/14 3:05 AM
  • hello I would like information on the technical assistance of the smartphone jiayu g5 you purchased your phone to do not take network problems
  • Jiayu Mobile:
    Thank you for your mail.
    Please choose Setting==>>Reset your phone.
  • Do you find this question helpful?  Yes   No
• From linda at 2/7/14 2:34 AM
  • hello
    arabic language?
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G4 Phone do not pre-installed with Arabic Language.
  • Do you find this question helpful?  Yes   No
• From Tadej at 2/7/14 2:03 AM
  • Hello!
    
    I want to ask you if I order jiayu g4, could you instal slovenian (slovenščina) language before sending???
    Thank you, Tadej.
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G4 Phone do not pre-installed with Slovenian Language.
  • Do you find this question helpful?  Yes   No
• From Alessandra at 2/6/14 9:15 PM
  • Hi, I would like to buy trick that phone when it becomes available, even for Italy.
    thanks
    
    greetings
    Alessandra
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G4 Phone is in stock and ready to send,we support shipping to Italy.
  • Do you find this question helpful?  Yes   No
• From Alan at 2/6/14 9:07 PM
  • Hello,
    
    Do you deliver the phones to Belgium also ?
    
    Are there special prices when buying more than 1 piece ?
    
    What is price for transport for Belgium ?
    
    Best regards
  • Jiayu Mobile:
    Thank you for your mail.
    We support shipping to Belgium and the shipping cost is 12.4USD.
  • Do you find this question helpful?  Yes   No
• From jay at 1/28/14 11:54 AM
  • hallo. I like this phonez, well the specs at least. What is the total shipping price to Zimbabwe of the G4T Advanced version with the 3000maH battery?
  • Jiayu Mobile:
    Thank you for your mail.
    The shipping cost to Zimbabwe is 12.4USD.
  • Do you find this question helpful?  Yes   No
• From Bara799 at 1/27/14 6:05 AM
  • Hi,
    
    I am interested in this phone but slightly worried about the lack of WCDMA: 900 bandwidth availability which I believe would impact upon my ability to receive 3G in the UK.
    
    can you please advise.
    
    Thanks
    B
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G4 Phone are unlocked Android Mobile Phone,support GSM 850/900/1800/1900MHz and WCDMA 2100MHz.
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• From Terenz at 1/20/14 1:09 PM
  • I need front glass of the screen. Can you help me with this ? Please answer asap.
  • Jiayu Mobile:
    Thank you for your mail.
    Can you tell us the Glass Touch Screen or the LCD screen?
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• From John at 1/20/14 12:01 AM
  • Do you have any store or service center available in the philippines? where are your branches?
  • Jiayu Mobile:
    Thank you for your mail.
    We do not haver reseller in Philippines,you will got your package in 3-5 business days by Express.
  • Do you find this question helpful?  Yes   No
• From Walter at 1/17/14 6:31 PM
  • Hi.
    In nowhere read something about their policies postal shipments.
    I want to know what their policies according to lost, missing, damaged or stolen parcels.
    Thanks.
  • Jiayu Mobile:
    Thank you for your mail.
    Please check it here (http://www.jiayu-store.com/privacy-policy)
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• From Sophie at 1/17/14 6:22 PM
  • Hello!
    Can you please tell me where your company is located n from where the phone will be sent?
    Thank you!
    Regards Sophie
  • Jiayu Mobile:
    Thank you for your mail.
    We will send your package from our Jiayu Warehourse.
  • Do you find this question helpful?  Yes   No
• From csoti72 at 1/17/14 2:33 PM
  • Hello,
    
    I want to buy a Jiayu G4 phone in white with 3000 mAh battery, does it come with hungarian language?
    How much is the shipping cost to Hungary (as a gift, if you can :) )?
    Thanks!
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G4 Phone come with 3000mAh battery and do not pre-installed with Hungarian Language.
    The shipping cost to Hungary is 12.4USD.
  • Do you find this question helpful?  Yes   No
• From Michael at 1/16/14 6:40 PM
  • Do you ship phones to Nigeria?
  • Jiayu Mobile:
    Thank you for your mail.
    We support shipping to Nigeria.
  • Do you find this question helpful?  Yes   No
• From Alex at 1/15/14 10:38 PM
  • Hi , I was thinking to order a jiauy G4 , Does it come with swedish language ???
  • Jiayu Mobile:
    Thank you for your mail.
    Jiayu G4 Mobile Phone support Swedish language.
  • Do you find this question helpful?  Yes   No
• From louis vanrobaeys at 1/15/14 10:16 PM
  • Hello, i want to buy a phone from this website, but i don't think i have paypall (at least it's not mentioned on my credit card), is it possible pay by transfer or so? Also, this is maybe a. weird question, but could you prove in any way that this site is trustworthy? I'm not working yet so it would be horrible for me to get scammed, i also red on the internet that there are some fake jiayu sites so that's why I'm a bit carefull with all of this.
    Thank you in advence,
    Louis
  • Jiayu Mobile:
    Thank you for your mail.
    We support West Union and Bank Transfer,all our package come with tracking number,we will send your package in one business days when we got your payment.
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• From Hal Skoglund at 1/14/14 5:16 PM
  • Jiayu G4 MTK6589 Quad Core 4.7 Inch Corning Gorilla Glass Screen Android 4.2 Smart Phone
    
    Do you have this phone with 3000mA battery in stock ? Will send it by registered mail to my friend in China, what is the postage cost ? Price of the phone is 199 USD, right ?
  • Jiayu Mobile:
    Thank you for your mail.
    We have Jiayu G4 with 3000mAh battery in stock and ready to send.The shipping cost is 12.4USD.
  • Do you find this question helpful?  Yes   No
• From Bruno Peixoto at 1/13/14 6:13 PM
  • Good afternoon, I wanted to order a mobile phone to Portugal, such as sending works, I have to pay customs fees?
    
    Atentamene
    Bruno Peixoto
  • Jiayu Mobile:
    Thank you for your mail.
    We support shipping to Portugal,we will print your package value under 50USD,but we are not sure about your local customs.
  • Do you find this question helpful?  Yes   No
• From Michele Chiarato at 1/12/14 5:38 PM
  • Hello,
    i need some info about payment for Italy.
    if i buy a phone, i must pay customs duty in addition to the cost of the phone?
    Is possible obtain lower taxes, declaring an external low value in the package?
    thanks a lot in advance
    Michele
  • Jiayu Mobile:
    Thank you for your mail.
    We will print your package value under 50USD,but we are not sure about your local customs.
  • Do you find this question helpful?  Yes   No

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